CATTERY PROTOCOL: ARRIVAL
- Book your pet in either online using the website, or by phone. An appointment for arrival MUST be made so please mention a time to suit.
- Vets are not doing routine vaccinations at present. Our cattery insurance does not cover for vet fees if vaccinations are not up to date, but given current circumstances we will still accept your pet(s).
- We are unable to accept any belongings other than food / treats at present. We will provide all bedding and toys. We may stock your pet(s) normal food - please enquire. You are welcome to bring in your own food - either on the day of admission or preferably 3 or more days in advance.
- Notify reception that you have arrived.
- Upon arrival we will sort out the boarding contract and any concerns you may have about your pet(s) stay. Please have any contact numbers or vets details ready.
- We will have a chalet ready for your cat and get you to come to the cattery under our instruction, and whilst maintaining social distancing, to put your cat into its prepared chalet. You will be asked to take your cat carrier home with you.
CATTERY PROTOCOL: DEPARTURE
- Payment must either be by means of the correct cash (no change will be given), card (either at the kennels or over the phone) or bank transfer.
- We will get you to come to the cattery under our instruction, and whilst maintaining social distancing, to put your cat into its carrier.